Privacy Policy


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Plaza Carrée Hotel GmbH Data Protection Statement



Responsible within the meaning of the General Data Protection Regulation:

Plaza Carrée Hotel GmbH
Nikolaus-Koch-Platz 1
54290 Trier

Telephone: +49 (0)651 999 3 0

Website: / /  

Data Protection Officer
External Data Protection Officer
Verimax GmbH
Warndtstr. 115
D-66127 Saarbrücken

Mr Michael Grein
Telephone: +49 (0)89 800 6578 - 25 (direct extension)
Fax: +49 (0)89 800 6578 - 29

Reporting contact in the event or suspicion of data privacy incidents: 


Collection of data

As you access our websites, we automatically collect data of a general nature. This data (server log files) includes, for example, your browser type, your operating system, your ISP's domain name and other similar general data. This data is absolutely anonymous, is used to display the websites correctly and is retrieved whenever you use the Internet. The absolutely anonymous data is statistically evaluated in order to improve our service to you.

Scope and processing of personal data

In principle, we only collect and use the personal data of our users insofar as is necessary for the provision of a functional website as well as our content and services. The collection and use of the personal data of our users is conducted on a regular basis only after the consent of the user. An exception applies in such cases in which obtaining prior consent is not possible for practical reasons and the processing of the data is permitted by legal regulations. 
Legal basis for the processing of personal data

Insofar as we obtain consent from the data subject for the processing of personal information, Article 6 paragraph (1) point (a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data.
With the processing of personal data that is necessary to fulfil a contract to which the data subject is a party, Article 6 paragraph (1) point (b) of the GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures. 
Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation that our enterprise is subject to, Article 6 paragraph (1) point (c) of the GDPR serves as the legal basis.
In the event that the processing of personal data is necessary in order to protect the vital interests of the data subject or of another natural person, Article 6 paragraph (1) point (d) of the GDPR serves as the legal basis.
If the processing is necessary for the protection of a legitimate interest of our enterprise or a third party and the interests, fundamental rights and fundamental freedoms of the affected person do not override the first-mentioned interest, Article 6 paragraph (1) point (f) of the GDPR serves as a legal basis for the processing. 

Fee-based services 

If you engage fee-based services, additional data may be required and among other data, this can include information relating to the method of payment.
The use of the most current technology and encryption processes provides for a comprehensive protection of your data. 
(See ) 


When you sign up for our newsletter, we use the registration data exclusively for the newsletter service. Registered users can be contacted by us in order to be informed of changes, updates or other relevant information. For this, we need your email address, first name, surname and your statement that you agree to the subscription to the newsletter.
A valid email address must be provided with the registration. The so-called "double opt-in" process checks whether the person registering and the email address match. 
You have the right to have your data relating to the newsletter service subscription erased at any time. You will find a link to unsubscribe within our newsletters. You can also unsubscribe from the website or communicate your request via our contact page.

Contact form

When you contact us via our contact page or send us an email, the corresponding data will be saved for processing. We do not transmit this data without your consent.
Exchange of data
Please note that the data (name, address, email, telephone number) is transmitted to a third party, processed and stored for the proper fulfilment of guests' wishes. The data is used and stored exclusively for the purpose of fulfilling the contract and legal regulations. At any time, the right to information exists regarding the data, rectification, erasure and restriction of the processing of the data as well as a right of objection against the processing of data and the right to data portability.

You can contact us regarding this via: 

Data minimisation

Your personal data will only be stored for as long as is absolutely necessary to provide the specified services and it is required by law. The users' personal data will be regularly blocked or erased at the end of these periods.

Google Analytics

Our website uses Google Analytics, the web analysis service of the Google Inc. ("Google"). Google Analytics uses "cookies", small text files that are stored on your computer and serve to store data regarding the usage of our website. The data generated by the cookie regarding the use of our website is transferred to a Google server in the USA and is stored. Because an IP anonymisation is activated on our websites, your IP address is shortened by Google. This is applicable to European Union Member States and other signatories of the agreement within the European Economic Area. In rare cases, the full IP address can be transmitted to a Google server in the USA and shortened for the first time there. Google utilises this information to evaluate your use of our website in order compile reports for us regarding the usage of the website for us and to collect other statistical data. In this process, your IP address is never associated with other data stored by Google. The use of cookies can be prohibited through a setting in your browser. Nevertheless, this can affect the functionality of our website in certain circumstances. You can deactivate the collection of data by Google Analytics by means of a special supplementary programme for your browser (add-on).

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of data generated by the cookie and related to your use of the website or app (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on available under the following link

You will find additional information regarding the terms of use and data protection under .

Google Tag Manager

Through the Google Tag Manager solution, we can manage the so-called website tags via an interface (e.g. including Google Analytics and other Google marketing services connected to our online offers). The Google Tag Manager only implements tags, i.e. it does not collect any personally identifiable information. The following information regarding the Google services as they relate to the processing of the users' personal data is referred to here: Usage guidelines: 

Google Remarketing

Our website uses the Google Remarketing feature that additionally serves to display individual advertising to visitors of websites that belong to the Google advertising network. Your browser stores a "cookie" that can be used to recognise you when you visit a website that belongs to the Google network. You can receive advertisements that are related to the visiting of other websites that also use the Google Remarketing feature.
Google does not store any individual data during the course of this. You have the option to deactivate the Google Remarketing function under: The use of cookies for individual advertising can also be deactivated. The following link describes how this can be done: .

Google Web Fonts

In order to render our content in a correctly and graphically consistent manner throughout the browser, this website uses the so-called web fonts that are provided by Google. 
When you retrieve a site, your browser loads the required web fonts into your browser cache to display the text and fonts correctly. In this process, your browser will connect to Google's servers and Google is then aware that our website has been accessed via your IP address. If your browser does not support web fonts or prevents access, the content is displayed in a standard font. 
You can find the Google data protection directive here: .

Social Plugins

On our websites, we use social plugins of the providers listed below.

The plugins are indicated with the respective logo.

The service operator may be able to obtain information and the personal data of our visitors through such plugins. A 2-click solution that we have installed prevents the non-obvious collection and transfer of data to the service provider. The collection of information and its transmission to the service provider is only activated when you click on that social plugin.

What data such a plugin collects once it has been activated and how it is subsequently used is not within our control. In some cases, direct connections to the services of the respective provider are created and the IP address and specific usage information can be collected and used. Service providers can also attempt to store cookies on your computer. You can learn about how these cookies function in the data protection statement/privacy policy of the respective provider. You can be identified by Facebook as a visitor if you are currently logged into your Facebook account.

The social badges of the following enterprises are integrated into our website:

Facebook, 1 Hacker Way, Menlo Park, California 94025, USA
Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA
Google Plus/Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Online presences in social media

We operate online presences within social networks and platforms in order to also come into contact with active customers, interested parties and users in this manner. Personal data is also processed outside the European Economic Area (EEA), but we have no influence over it.
As a rule, your data and your usage behaviour are precisely analysed by the respective network operators. Cookies or similar techniques or the storage of IP addresses are used for this purpose. The data is primarily used for advertising purposes and market research. In this way, you will receive customised advertising within Facebook or on other sites that are able to use the cookies, etc. established by Facebook based on your user profile.
As a registered user of the site, this information is also used independent of the respective device. Some of the data uses can be justified by a legitimate interest in efficient advertising via a globally used platform (Article 6 paragraph (1) point (f) of the GDPR. Because the respective network operators determine the technical platform, we do not have the possibility to obtain any potentially necessary consent from you. 

You can receive further details regarding this and your user/data subject rights here:

Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)

Data Protection Statement: 
Opt-out: and
Privacy Shield:


Google/YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)

Data Protection Statement:
Privacy Shield: 

Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA)

Data Protection Statement/Opt-out:

Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA)

Data Protection Statement:  
Privacy Shield:

Our online presences in social media merely serve the purpose of communicating in a comfortable manner with those users who are already a member with the respective networks. It is neither necessary, nor is recommended by us to become a member there in order to connect with us. We also communicate information or specials offers such as prize drawings on other channels. 


This website uses the Trustscore Widget, an online reputation management tool, in order to display cumulative guest reviews for the accommodations offered on this site. The provider of the Trustscore Widget is TrustYou, Agnes-Pockels-Bogen 1, 80992 Munich. The use of the Trust Score widget serves as a guide for users in choosing a suitable accommodation from our online offers. This constitutes a legitimate interest within the meaning of Article 6 paragraph (1) point (f) of the GDPR. Further information regarding the Trustscore Widget can be found within the data protection statement/privacy policy of TrustYou under:


Our website uses "cookies". Cookies are text files that are transmitted by the server of a website to your computer. Certain data such as IP address, browser, operating system and Internet connection will be transmitted during the course of this.
Cookies do not start programmes and do not transmit viruses. With cookies, accumulated information serves to make your navigation easier and to optimise the display of our websites.
The data that is collected is never transmitted to a third party or associated with your personal data without your approval.
The use of cookies can be prevented through the settings in your browser. You can find information about how to change these settings in the explanations by your Internet browser. The individual functions of our website may not function properly if the use of cookies is deactivated.

Security and encoding

Plaza Carrée Hotel GmbH protects the customer data through storage with passwords and the so-called "firewalls" that use encryption technologies against unauthorised access protect the servers. The data that is sent to us during the use of these websites is transmitted to us by means of SSL (Secure Socket Layer) encryption technology.


This website contains links to other websites. Some of these other websites may use Plaza Carrée Hotel GmbH logos and brands and may therefore look like websites operated by Plaza Carrée Hotel GmbH, but are actually operated by independent third parties. This should be shown on the respective Internet site or in the general terms and conditions or the data protection statements/privacy policies. Plaza Carrée Hotel GmbH has no control over the content or operation of third-party websites and is not responsible for any information contained within them. Likewise, Plaza Carrée Hotel GmbH is not responsible for the fulfilment of contracts or services ordered through such a website, nor is Plaza Carrée Hotel GmbH responsible for the data protection statement/privacy policy of such websites and the data that is specifically or automatically collected there. In the event of difficulties or other problems relating to the websites of third parties, we ask that you contact this third party directly and the Plaza Carrée Hotel GmbH.

Google AdWords

Our website uses Google Conversion Tracking. When you reach our website by clicking on a Google ad, Google AdWords will store a conversion tracking cookie on your computer. After 30 days, these cookies will become invalid and website visitors are not identified. Within the 30-day period, we and Google can see that the user initially clicked on the ad to arrive at our site. Google AdWords Cookies are customer-specific and cannot be tracked through the AdWords customers' websites. The information collected with conversion cookies is used to create conversion statistics for AdWords customers who use conversion tracking. Customers will learn how many users have used an ad to visit their site. Personal data of the users will not be transmitted during the course of this.
Those who do not wish to take part in this tracking can establish this within the browser settings.  The automatic establishment of cookies can be deactivated in general or you can set up your browser in such a manner that cookies are always blocked.

Opt-out cookies may not be deleted if you wish to refuse the logging of measurement values. If you delete the cookies in your browser, all opt-out cookies must be reset.

Information, correction, blocking, deletion and objection

You may request information regarding your data stored by us at any time. This data can also be rectified, blocked or be erased if the prescribed periods of data storage for commercial processing have expired. Our Data Protection Officer can assist you with all relevant questions. You will find the contact details below.

Blocked data is stored in a special block file for control purposes. If the legal archiving obligation has expired, you can also request the erasure of the data. Within the archiving obligation, we can block your data if requested.

Changes or revocation of consent can be undertaken by sending a notification to us. This is also possible for future actions.

Data Protection Statement and General Terms and Conditions

This Data Protection Statement is valid in connection with our General Terms and Conditions. Together, these conditions regulate the use of these websites.

Changes to the Data Protection Statement

Our Data Protection Statement can be changed at irregular intervals in order for them to correspond to current legal requirements or to changes implemented in our services e.g., with the insertion of new offers. The new Data Protection Statement is then automatically valid for your next visit. 

Supplementary information on cookies and similar techniques